Thank you for visiting the CMYKhub website.
If you have any questions about this policy, please direct them to the contact details below.
Privacy Notice and GDPR Statement
CMYKhub - Our commitment
At CMYKhub, we are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the General Data Protection Regulation (EU) 2016 / 679 (GDPR) and in accordance with other applicable privacy laws.
Information We Collect
We collect personal information directly from an individual using several different methods, including collection via CMYKhub’s websites, electronic transmission (e.g., email), post, telephone, in person or portable devices. We may also collect personal information from third parties, including clients, contractors, service providers and other individuals.
CMYKhub will only collect personal information that is necessary to provide its services or to conduct its activities (“Primary Purpose of Collection”). These activities include:
- To provide products and services to customers
- To receive products and services from service providers and contractors
- To maintain and promote relationships with customers, service providers and contractors
- To provide customers and prospective customers with information on our services and products
- To recruit and maintain relationships with staff
- To complete internal administration functions (e.g., invoicing customers).
The type of personal information collected may include the following:
- Identification information:
- Contact information:
- Business details
- Business address
- Phone number(s)
- Email address
- Other information:
- Analytical and statistical information.
Use of Personal Information
We use the personal information it collects in connection with the Primary Purpose of Collection, including to correspond with you and to provide our services generally.
Additionally, CMYKhub may use the personal information it collects for a purpose that is related to the Primary Purpose of Collection (“Secondary Purpose”) and in circumstances where an individual would reasonably expect us to use personal information for a Secondary Purpose. The Secondary Purpose may include communicating with you about products and services we offer, research and development of our products and services, and internal staff training purposes. We may tell you about our products and services via mail, email, telephone, or any other means of direct communication.
Access, Data Quality, Correction and Deletion
CMYKhub will provide access to personal information about an individual upon request by that individual (although there are some exceptions to granting access e.g. where providing access would be unlawful, subject to the individual satisfying CMYKhub’s necessary security checks). If CMYKhub denies access to an individual's personal information, it will provide reasons in writing.
The procedure for gaining access is as follows:
- An individual will need to make a request for access in writing, addressed to the Privacy Officer (see contact details below)
- An individual must provide sufficient details of the information requested
- CMYKhub will need to verify the identity of that individual
- CMYKhub may need to charge an administrative fee to cover the cost of access (however, there is no fee for lodging a request for access). CMYKhub will notify the individual of any applicable fee before proceeding
- CMYKhub will respond to a request as soon as reasonably practicable but by no later than 30 days of receipt of the request
- CMYKhub may deliver the requested information either by mail or by email.
CMYKhub will take all reasonable measures to ensure that the personal information it holds is accurate, complete, and up to date. Please contact our Privacy Officer if you believe that the information, we have about you is not accurate, complete, or up to date.
Disclosure of Personal Information
CMYKhub may disclose personal information to third parties, including contractors, agents, and service providers, to assist with our activities and service provision. We take measures to ensure these entities adhere to confidentiality and privacy obligations.
Personal information may be transferred overseas in connection with our services and administrative functions. We take steps to ensure overseas organizations handle your information in compliance with relevant privacy laws.
We will not disclose personal information to third parties unless:
• Required by law
• Necessary to prevent a serious and imminent threat to a person's life, health, or safety
• With the individual's consent
CMYKhub has in place generally accepted standards of technological security for the purpose of protecting personal information from misuse, loss, corruption, or destruction. Only authorised personnel have access to personal information. Such personnel are required by CMYKhub's policies and employment contracts to maintain the confidentiality of this sensitive data.
Where personal information we hold is identified as no longer needed for any purpose for which the information was provided, and we are not required by law to retain it, we will take reasonable steps to destroy such information e.g. by shredding in the case of paper records and other means in the case of electronic records, or store it in a way that the data no longer identifies you.
Online Privacy Matters
Cookies and Tracking Technology
Our website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our website, and understanding how visitors use our website. Cookies can also help customise the website for visitors and can be used to help keep track of whether a user is logged in to the website or not.
We implement a variety of security measures to maintain the security of your personal information including SSL encryption.
Third Party Links
You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
Terms and Conditions
Our website usage is also governed by our Terms and Conditions, which can be reviewed here: Terms & Conditions
Changes to our Policy
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.
If you have complained about something that is not covered in the relevant privacy laws, we will explain why we are unable to take further action. Please allow a few days for us to investigate and respond to any privacy complaints.